Microsoft to Showcase Innovative Solutions for Health Plans at AHIP Institute 2008
Posted on June 16, 2008
Filed Under Microsoft
SAN FRANCISCO, June 16 /PRNewswire-FirstCall/ –
What: At America’s Health Insurance Plans (AHIP) Institute 2008,
Microsoft Corp. will showcase new solutions designed for the
health plans industry, such as the following:
o Driving business performance with Microsoft Office Business
Applications (OBAs)
— Health plans are challenged with costly paper and manual
processes when responding to proposals. Microsoft will
highlight a demo titled Automating the Request for
Proposal (RFP) Process, an OBA designed to eliminate
“people as middleware” between productivity and
line-of-business applications.
o Improving customer experience with Microsoft unified
communications
— Microsoft’s unified communications suite enables health
plans to offer chat-based conversations with their
members, conducted virtually or with a live agent,
allowing consumers to communicate using their own words.
Microsoft will demonstrate how this can help improve
first call resolution rates and shorten average call and
hold times, resulting in a quick return on investment.
o Accelerate innovation and process improvement with Microsoft
Office Visio
— Health plan business managers can significantly accelerate
innovation by reducing the complexity and cost of
analyzing and improving business and care processes. This
demonstration will feature a simple, Office Visio-based
tool that empowers everyday business managers to easily
and quickly make informed decisions to help improve the
processes most likely to improve quality and the
bottom line.
When: June 18-20, 2008
Where: Moscone Center West
Microsoft Booth No. 525
747 Howard St.
San Francisco
Who: o Paul Mattes, managing director, Microsoft U.S. Health and Life
Sciences
o Dennis Schmuland, U.S. health plans industry solutions
director, Microsoft U.S. Health and Life Sciences
o Hector Rodriguez, U.S. health plans industry technology
strategist, Microsoft U.S. Health and Life Sciences
Other Info: o “Process Innovation to Improve Your Bottom Line” — This
breakout session will explain how Highmark Blue Cross Blue
Shield was able to standardize processes across its
fragmented ecosystem, resulting in significant cost
savings and improved customer satisfaction and employee
morale. Learn how the 2007 Microsoft Office system helped
Highmark realize immediate cost savings of 10 percent
within its disability claims division and an additional
savings opportunity of 40 percent.
— Thursday, June 19, 4:45-5:45 p.m. PDT
Moscone Center West, third floor, Room 3006
More Info: Additional information is available at
http://www.microsoft.com/healthplans.
SOURCE Microsoft Corp.
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