Hitachi Data Systems Selects Anacomp for Global Data Storage Product Maintenance
Posted on May 28, 2008
Filed Under Consumer Electronics CE
SAN DIEGO, May 28 /PRNewswire/ — Anacomp(R) Inc., a leading business
process solutions company, today announced that it has signed a three year
global field service maintenance agreement with Hitachi Data Systems, a
leading provider of services-oriented storage solutions. Under the terms of
the agreement, Anacomp will provide on-site maintenance and services for
Hitachi Data Systems customers, starting in more than 500 cities in the US
and Canada, followed by additional locations throughout Europe and Asia in
the future.
Per the agreement, Anacomp will provide a variety of services including
24X7 hardware replacement, installation, configuration and eventually
microcode updates for Hitachi high-end and mid-range storage solutions.
Leveraging Anacomp’s abilities through this independent service provider
model will allow Hitachi Data Systems to utilize Anacomp’s proven,
world-class services expertise, expand its existing partnership with the
company and concentrate on its core business competencies.
“We’re pleased to continue our relationship with Anacomp through this
latest agreement, which will allow us to continue focusing on the
development of our innovative storage solutions while concurrently
providing superior services to our customers,” said Hicham Abdessamad,
Senior Vice President, Global Services, Hitachi Data Systems. “We have
worked with Anacomp for a few years now, and have been extremely satisfied
with their quick responsiveness and quality service, which ensures our
customers the highest levels of satisfaction with our storage solutions.”
“We look forward to working with Hitachi Data Systems on this latest
agreement. Their selection of Anacomp for this major services contract
further verifies our strong market presence, extensive expertise and
skilled field personnel, and allows us to further expand our services
infrastructure,” said Art DiScipio, Senior Vice President and General
Manager of Anacomp’s Multi-Vendor Services Global Operations.” Hitachi Data
Systems’ selection of Anacomp for this major contract is not only a
testament to their satisfaction with our performance, but also that
outsourcing such services to us is a model that makes sense for storage
solution providers of all sizes.”
Anacomp’s multi-vendor services are a powerful resource for companies
to keep their business-critical systems up and running. The company is
managed and operated by professionals that possess a strong sense of
commitment to quality service and responsiveness. As such, Anacomp
understands the importance of its customers to utilize the right service
provider; one that not only has the resources, expertise and infrastructure
to meet their requirements but is also committed to tailoring those
resources to fit customers’ specific needs. By providing customers with a
single-source solution through extensive core service offerings, Anacomp
provides efficiency, cost savings, speed and flexibility — 24 hours a day,
seven days a week — equating to the highest levels of end user
satisfaction.
In addition to its renowned, independent multi-vendor services, Anacomp
leverages the world-class information infrastructure of multiple robust,
reliable and secure data centers to provide document, data and business
process management services and solutions. The company captures and hosts
billions of documents while meeting the most stringent security and
availability requirements for enterprise and government customers across
the globe.
About Anacomp
With 40 years of experience and a passionate commitment to client
services, Anacomp partners with its customers to help them realize the full
potential of their business processes at the lowest total cost of
ownership. Possessing one of the world’s largest online document
repositories as well as a large, independent field services organization,
Anacomp’s offerings serve hundreds of original equipment manufacturing
(OEM) partners and thousands of end users in insurance, financial services,
government, legal, and other markets. Anacomp is headquartered in San
Diego, with international headquarters in Wokingham, UK. For more
information, visit http://www.anacomp.com or call (800) 364-9870.
Anacomp, docHarbor and CaseLogistix are registered trademarks of
Anacomp, Inc. All other trademarks, services marks, company names are
properties of their respective owners.
SOURCE Anacomp, Inc.
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